![]() This one package will take your enterprise to new heights. What happens if my order fails? If you have made all corrections indicated by the error messages, but still are unable to process your test order, contact our technical support team to look into any remaining errors.įor more details on your Order Manager, check out the our Order Manager: Getting Stared Guide.Odoo is just not used for inventory management but also for ERP, CRM, accounting, and fleet management.Be aware that because you have given Inventory Source authorization to pass orders on to your supplier, any order (no matter how big) that is auto-processed form your sales channel will be given the same weight and authority as if you had placed the order yourself with your supplier. Be sure to add an email address to receive alerts if orders fail out. In Order Manager, click the Channels tab > Orders and set the auto-processing option to ON. Will I have to manually process all of my orders? No, you can opt-in to get set up on auto-processing.How do I map my shipping methods? Take some time to review the Order Manager: Shipping Mapping.Start Selling: After you have successfully tracked the life cycle of your first test order, you can feel comfortable accepting actual orders from your customers via your Order Manager.Monitor the Order for Tracking:: Once the supplier provides tracking details, we will import those into Order Manager and change the status of the order to "Shipped" and sync the tracking information back into your sales channel.Contact your Supplier to confirm that your Order has been Received : You'll want to reach out to your supplier to confirm that they received the order correctly. ![]() You will see that your order then moves from "Not Processed" to "Processed" as the new order status. Click Process: Be sure to wait for the order to process entirely and look for the blue message flag that confirms the order was placed successfully.Once errors are corrected, the red RESOLVE button will show as a green PROCESS button. Follow the errors and correct any missing information, then click "Update". Other error messages you receive could be related to missing delivery information, such as the zip code, phone number, etc. Once selected, you'll be prompted to save your selection for future orders. You will only see shipping options supported by your supplier. For your test order, you'll need to select the shipping carrier + method you want to use to fulfill the order. Most supplier integrations require that you map your shipping methods. This simply means there are details in the order that need attention, and on the first order it is almost always because you have not yet set the shipping mappings. Assign Shipping Mapping and Resolve any Errors: Once your order imports, you will likely see a red RESOLVE button next to your test order.This will automatically import any orders that were waiting for the next scheduled sync to run. If you want to force a sync, you can do so with the "Order Sync" button. If you are on a Basic plan, orders import every hour. Confirm your Test Order was imported: If you are on a Plus plan, orders will import from your sales channel every 15 minutes.Login to your Order Manager: Once the order is placed, login to your Inventory Source account to access Order Manager.Select a small, low-priced item since the order will be fulfilled and shipped (for tracking purposes). ![]()
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